Frequently Asked Questions

We understand that clear policies are essential for international shopping. Because we absorb the high cost of offering Free Worldwide Shipping on all orders, our return and exchange policy is as follows:

• Return Window: You may request a return or exchange within 14 days of receiving your product.
• Product Condition: Items must be in new, original condition: unworn, unwashed, with all tags attached, and suitable for resale.

Shipping Costs:

• Returns: If you are returning an item for personal reasons (e.g., you dislike the item, chose the wrong color), you will be responsible for the international shipping cost to return the item to our warehouse in China.
• Exchanges: If you need to exchange an item for a different size or color, you will be responsible for the cost of shipping the original item back to us. Once we receive and inspect it, we will ship your new item to you free of charge.
• Quality Issues: If you receive a faulty or incorrect item, please contact us immediately with photos. We will cover all associated shipping costs.

Non-Returnable Items:

• All Customized Items are final sale and cannot be returned or exchanged.
• For hygiene reasons, Skivvies (base layers) are final sale and cannot be returned unless there is a quality issue.

• We offer complimentary worldwide shipping on every order as a significant benefit to our customers. To sustainably continue offering this service, we cannot also absorb the shipping costs for returns initiated for personal reasons. We believe this strikes a fair balance between customer value and brand sustainability. Therefore, we strongly encourage you to double-check your size and color choices before ordering.

Please contact our customer service team at [Customer Service Email] with your order number, a description of the issue, and the item(s) you wish to return or exchange. Our team will provide you with the detailed return address and instructions.

Once we have received and inspected your returned item, we will process your refund within 3-5 business days. The refund will be issued to your original payment method. Please note that the time it takes to appear in your account depends on your bank or payment provider.